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Living Service: How to Deliver the Service of the Future Today (Financial Times Series) | 
 enlarge | Authors: Marc Silvester, Mohi Ahmed
Publisher: Financial Times/ Prentice Hall
Category: Book
List Price: £24.99
Buy New: £8.00
You Save: £16.99 (68%)
New (23) Used (4) from £5.00
Rating:  1 reviews
Sales Rank: 202223
Media: Hardcover
Pages: 176
Shipping Weight (lbs): 1.1
Dimensions (in): 9.2 x 6.4 x 0.9
ISBN: 0273715356
EAN: 9780273715351
ASIN: 0273715356
Publication Date: May 29, 2008
Availability: Usually dispatched within 1-2 business days
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| Customer Reviews:
A book to change the service world April 4, 2008
2 out of 3 found this review helpful
This book is potentially revolutionary, in the same way as The Machine That Changed the World, introduced the world to the Toyota Production System in 1990. This ignited interest in lean production. Not surprisingly both authors have over two decades' experience working for Fujitsu's Services Organization, and one of their biggest customers is Toyota. They use the metaphor of Mind, Body and Soul throughout the book .those wanting to embrace living service must understand, honour and respond to the mind, body and soul of their customers. Living service is a way of life, a mindset. It can be achieved - it must be achieved.
The book is written in an engaging but inspirational style, illustrated by examples from many segment of business, as well as from the authors own experiences.
It is for anyone in the business world, not just those in front-line positions dealing with customers. Remember what Ted Levitt of Harvard Business School said. "Everybody is in service."
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