| | Location: Home > Business, Finance & Law > Economics > Five Star Service, One Star Budget: How to Create Magic Moments for Your Customers That Get You Noticed, Remembered and Referred | |
|
| Categories | | • | Art, Architecture & Photography | | • | Audio CDs | | • | Audio Cassettes | | • | Biography | | • | Business, Finance & Law | | • | Calendars, Diaries, Annuals & More | | • | Childrens Books | | • | Comics & Graphic Novels | | • | Computers & Internet | | • | Crime, Thrillers & Mystery | | • | Fiction | | • | Food & Drink | | • | Health, Family & Lifestyle | | • | History | | • | Home & Garden | | • | Horror | | • | Humour | | • | Languages | | • | Mind, Body & Spirit | | • | Music, Stage & Screen | | • | Poetry, Drams & Criticism | | • | Reference | | • | Religion & Spirituality | | • | Romance | | • | Science & Nature | | • | Science Fiction & Fantasy | | • | Scientific, Technical & Mediacl | | • | Society, Politics & Philosophy | | • | Sports, Hobbies & Games | | • | Study Books | | • | Travel & Holiday | | • | Young Adult | | • | DVD |
|
|
|
|
Five Star Service, One Star Budget: How to Create Magic Moments for Your Customers That Get You Noticed, Remembered and Referred | 
 enlarge | Author: Michael Heppell
Publisher: Prentice Hall
Category: Book
List Price: £9.99
Buy New: £4.19
You Save: £5.80 (58%)
New (26) Used (4) from £4.19
Rating:  6 reviews
Sales Rank: 8983
Media: Paperback
Edition: Ill
Pages: 128
Shipping Weight (lbs): 0.4
Dimensions (in): 9.1 x 6.1 x 0.5
ISBN: 0273707922
Dewey Decimal Number: 658.812
EAN: 9780273707929
ASIN: 0273707922
Publication Date: June 8, 2006
Availability: Usually dispatched within 1-2 business days
Condition: Brand new - bubble wrapped and dispatched from UK within 24 hours!
| |
| Similar Items:
|
| Customer Reviews: Read 1 more reviews...
 Inspiring October 12, 2007
Because of Mr Heppell's book, we've been inspired to organise a work shop for the staff to share the great ideas and get some enthusiam generated. Well written & easy to read.
Wow - brilliant! January 5, 2007
8 out of 10 found this review helpful
Having been wowed by the brilliance of "How to be brilliant" I felt compelled to move on to "Five Star Service One Star Budget". Michael Heppell asks for a short review at the end of the book - well, depending on the meaning of "short" I think the best that I can do is to give a brief health warning!
I read the book in two sessions, the first brief one whilst waiting for my son to go through a dental appointment, and then, fired up by what I had read in that session, I settled down to a favourite activity in the evening, a long read in the bath! This was a mistake on two counts - the content was as promised so easy to read, and so aligned with my own experiences that I was hooked, and stayed in the bath until I had finished - bad idea the bath was just about cold; secondly I was left so full of ideas for changes to my own behaviour that when I went to bed I could not sleep! So in one sense, a cold bath and too little sleep are not a good combination for physical health, but WOW my mental health been well and truly invigorated by Michael's words.
Simple excellence and excellent simplicity... a must for all to read which will change everyone's approach to any form of serving others! I commend this to you!
Another classic in the making July 20, 2006
5 out of 6 found this review helpful
Another easly to read volume by Micheal.
This shows you how to have the edge in all areas and gives plenty of practical ideas to try.
I love Micheals humour in this and would recomend to anyone.
Life changing July 17, 2006
2 out of 5 found this review helpful
Whilst our team have always been totally and utterly dedicated to going the extra mile, and receive an endless stream of written testimonials and thank you's, this book is about to help us turn that stream into a river, furth expanding the distance our competition need to travel in order to get close to us! Thank you very much indeed Michael Heppell. I'm off to order How to Be Brilliant now.
Better than Brilliant - this book has something for everyone June 24, 2006
7 out of 9 found this review helpful
I got a copy of Michael Heppells second book as soon as it was launched and had read it in two days. With great real life examples, it was very easy to read, and plenty of practical ways to improve the service you give to your cients, that really cost nothing in financial terms (especially important for me as I work for a charity, and need to keep running costs as low as possible). Some of the ideas I already do, but it helped me think of ways to do these better. There were also many new ideas to implement.
I love practical books that you feel you can implement straight away. Michael Heppell's first book was Brilliant, but I think that this one is even better.
|
|
|
| |
|
