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The Buzz: 50 Little Things That Make a Big Difference to Serve Your Customers

The Buzz: 50 Little Things That Make a Big Difference to Serve Your Customers

zoom enlarge 		Author: David Freemantle
Publisher: Nicholas Brealey Publishing Ltd
Category: Book

List Price: £9.99
Buy New: £3.25
You Save: £6.74 (67%)



New (39) Used (8) Collectible (1) from £2.84

Rating: 5.0 out of 5 stars 2 reviews
Sales Rank: 18286

Media: Paperback
Number Of Items: 1
Pages: 200
Shipping Weight (lbs): 0.4
Dimensions (in): 8.2 x 5.3 x 0.5

ISBN: 1857883470
Dewey Decimal Number: 658.812
EAN: 9781857883473
ASIN: 1857883470

Publication Date: September 23, 2004
Availability: Usually dispatched within 1-2 business days
Condition: In stock ready for dispatch Same/Next day from United Kingdom by 1st Class Mail. Buy with confidence - quality service from private seller committed to providing the highest standard of customer service. My Goal is your satisfaction with product I supply. Air Mail used for International delivery.
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Customer Reviews:

5 out of 5 stars Successful teams Buzz   October 15, 2004
 13 out of 14 found this review helpful

Following on from his international success as the author of 12 books on leadership, motivation and customer service Dr. David Freemantle brings us an invaluable 'How To' book for both Managers and front line staff alike.Expanding on his 'Theory of Inches', so called because he advocates it is the essential delivery of the little things that make a huge difference in service excellence.50 of those secrets sre set out in a deliberate, easy to read, fun format.
Successful teams buzz and this is demonstrated vividly with lots of well observed case studies.
Whilst one recommendation is to read and implement these little things over a 10 week period, I found myself unable to put The Buzz' down and eager to read the accompanying book 'The Biz'.I believe 'The Buzz' should be on the 'must read' list for every customer service professional.


5 out of 5 stars The Buzz   September 28, 2004
 11 out of 11 found this review helpful

A practical and 'common sense' approach to help service providers their focus on Service Excellence. This book is excellent value as David Freemantle provides an insight to best practice in an easy to read and 'fun' format. This is an excellent prompt for those seeking to improve their focus on customer interactions. Couldn't put it down.