The Big Book Store  
Search Advanced SearchView Cart   Checkout   
 Location:  Home > Business, Finance & Law > Sales & Marketing > Customer Services  
Categories
Art, Architecture & Photography
Audio CDs
Audio Cassettes
Biography
Business, Finance & Law
Calendars, Diaries, Annuals & More
Childrens Books
Comics & Graphic Novels
Computers & Internet
Crime, Thrillers & Mystery
Fiction
Food & Drink
Health, Family & Lifestyle
History
Home & Garden
Horror
Humour
Languages
Mind, Body & Spirit
Music, Stage & Screen
Poetry, Drams & Criticism
Reference
Religion & Spirituality
Romance
Science & Nature
Science Fiction & Fantasy
Scientific, Technical & Mediacl
Society, Politics & Philosophy
Sports, Hobbies & Games
Study Books
Travel & Holiday
Young Adult
DVD
Shopping Cart
New Releases
Microsoft Dynamics CRM 4 for Dummies (For Dummies)
Scoring Points: How Tesco Continues to Win Customer Loyalty
Microsoft® Dynamics™ CRM 4.0 Step by Step (BPG-step by Step)
Salesforce.com for Dummies (For Dummies)
Programming Microsoft Dynamics® CRM 4.0 (PRO-Developer)
A Complaint Is a Gift
Lessons from the Mouse: A Guide for Applying Disney Worlds Secrets of Success to Your Organization, Your Career, and Life
Consumer Behaviour in Sport and Events: Marketing Action (Sports Marketing): Marketing Action (Sports Marketing)
Ownership Quotient
The Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres
Bestsellers
Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation: Hundreds of Tools, Techniques and Scripts for Handling Any Situation (Perfect Phrases)
The Trusted Advisor
100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do
The Art of Selling to the Affluent: How to Attract, Service and Retain Wealthy Customers and Clients for Life
Guanxi: Relationship Marketing in a Chinese Context
What Clients Love
Microsoft Dynamics CRM 4 for Dummies (For Dummies)
Sun Tzu Strategies for Marketing: 12 Essential Principles for Winning the War for Customers
The Handling Complaints Pocketbook (Management Pocketbooks)
The Ultimate Question
 

Customer Services



    
 Sort by:  

Showing items 1-10 of 1777
 1 2 3 4 5 6
... 178   NEXT »
 
The Trusted Advisor 
zoom enlarge 
 The Trusted Advisor
Authors: David H. Maister, Robert Galford, Charles Green

List Price: £13.99
Buy New: £6.70
You Save: £7.29 (52%)



New (14) Used (3) from £6.70

Rating: 4.0 out of 5 stars 4 reviews
Sales Rank: 18145
Category: Book
ASIN: 0743207769
Publication Date: January 2, 2002
Availability: Usually dispatched within 1-2 business days
Working with Microsoft Dynamics™ CRM 4.0, Second Edition (PRO-Developer) 
zoom enlarge 
 Working with Microsoft Dynamics™ CRM 4.0, Second Edition (PRO-Developer)
Author: Mike Snyder; Jim Steger (sonoma Partners)

List Price: £30.99
Buy New: £17.94
You Save: £13.05 (42%)



New (36) Used (5) from £17.94

Sales Rank: 43641
Category: Book
ASIN: 0735623783
Publication Date: March 1, 2008
Availability: Usually dispatched within 1-2 business days



Microsoft Dynamics CRM 4.0 Unleashed 
zoom enlarge 
 Microsoft Dynamics CRM 4.0 Unleashed
Authors: Marc J. Wolenik, Damian Sinay

List Price: £42.99
Buy New: £21.21
You Save: £21.78 (51%)



New (42) Used (6) from £21.21

Sales Rank: 54164
Category: Book
ASIN: 0672329700
Publication Date: March 13, 2008
Availability: Usually dispatched within 1-2 business days
Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation: Hundreds of Tools, Techniques and Scripts for Handling Any Situation (Perfect Phrases) 
zoom enlarge 
 Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation: Hundreds of Tools, Techniques and Scripts for Handling Any Situation (Perfect Phrases)
Author: Robert Bacal

List Price: £5.99
Buy New: £1.75
You Save: £4.24 (71%)



New (44) Used (13) from £1.75

Sales Rank: 8483
Category: Book
ASIN: 007144453X
Publication Date: February 1, 2005
Availability: Usually dispatched within 1-2 business days



Microsoft Dynamics CRM 4 for Dummies (For Dummies) 
zoom enlarge 
 Microsoft Dynamics CRM 4 for Dummies (For Dummies)
Authors: Joel Scott, David Lee, Scott Weiss

List Price: £15.99
Buy New: £8.27
You Save: £7.72 (48%)



New (14) Used (4) from £8.27

Sales Rank: 35858
Category: Book
ASIN: 0470343257
Publication Date: July 21, 2008  (In 1 Day)
Availability: Usually dispatched within 1-2 business days
The Ultimate Question 
zoom enlarge 
 The Ultimate Question
Author: Fred Reichheld

List Price: £16.99
Buy New: £9.28
You Save: £7.71 (45%)



New (34) Used (13) from £7.17

Rating: 4.0 out of 5 stars 4 reviews
Sales Rank: 41174
Category: Book
ASIN: 1591397839
Publication Date: February 1, 2006
Availability: Usually dispatched within 1-2 business days



Cisco QOS Exam Certification Guide 
zoom enlarge 
 Cisco QOS Exam Certification Guide
Authors: Wendell Odom, Michael Cavanaugh

List Price: £50.99
Buy New: £26.61
You Save: £24.38 (48%)



New (34) Used (7) from £26.61

Rating: 5.0 out of 5 stars 2 reviews
Sales Rank: 53445
Category: Book
ASIN: 1587201240
Publication Date: December 2, 2004
Availability: Usually dispatched within 1-2 business days
The DNA of Customer Experience: How Emotions Drive Value 
zoom enlarge 
 The DNA of Customer Experience: How Emotions Drive Value
Author: Colin Shaw

List Price: £25.00
Buy New: £17.81
You Save: £7.19 (29%)



New (19) Used (6) from £17.75

Rating: 5.0 out of 5 stars 4 reviews
Sales Rank: 46997
Category: Book
ASIN: 0230500005
Publication Date: May 11, 2007
Availability: Usually dispatched within 1-2 business days



100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do 
zoom enlarge 
 100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do
Author: Peter J Venison

List Price: £9.68
Buy New: £6.97
You Save: £2.71 (28%)



New (12) Used (4) from £6.97

Rating: 5.0 out of 5 stars 1 reviews
Sales Rank: 18492
Category: Book
ASIN: 0595367267
Publication Date: December 20, 2005
Availability: Usually dispatched within 1-2 business days
Customer Service for Dummies (For Dummies) 
zoom enlarge 
 Customer Service for Dummies (For Dummies)
Authors: Karen Leland, Keith Bailey

List Price: £14.99
Buy New: £5.05
You Save: £9.94 (66%)



New (45) Used (8) from £5.05

Rating: 5.0 out of 5 stars 6 reviews
Sales Rank: 51937
Category: Book
ASIN: 0471768693
Publication Date: May 12, 2006
Availability: Usually dispatched within 1-2 business days
Showing items 1-10 of 1777
 1 2 3 4 5 6
... 178   NEXT »