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New Releases
•Microsoft Dynamics CRM 4 for Dummies (For Dummies)
•Scoring Points: How Tesco Continues to Win Customer Loyalty
•Microsoft® Dynamics™ CRM 4.0 Step by Step (BPG-step by Step)
•Salesforce.com for Dummies (For Dummies)
•Programming Microsoft Dynamics® CRM 4.0 (PRO-Developer)
•A Complaint Is a Gift
•Lessons from the Mouse: A Guide for Applying Disney Worlds Secrets of Success to Your Organization, Your Career, and Life
•Consumer Behaviour in Sport and Events: Marketing Action (Sports Marketing): Marketing Action (Sports Marketing)
•Ownership Quotient
•The Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres
Bestsellers
•Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation: Hundreds of Tools, Techniques and Scripts for Handling Any Situation (Perfect Phrases)
•The Trusted Advisor
•100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do
•The Art of Selling to the Affluent: How to Attract, Service and Retain Wealthy Customers and Clients for Life
•Guanxi: Relationship Marketing in a Chinese Context
•What Clients Love
•Microsoft Dynamics CRM 4 for Dummies (For Dummies)
•Sun Tzu Strategies for Marketing: 12 Essential Principles for Winning the War for Customers
•The Handling Complaints Pocketbook (Management Pocketbooks)
•The Ultimate Question
 

Customer Services



    
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The Trusted Advisor 
zoom enlarge  		 The Trusted Advisor
Authors: David H. Maister, Robert Galford, Charles Green

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New (14) Used (3) from £6.70

Rating: 4.0 out of 5 stars 4 reviews
Sales Rank: 18145
Category: Book
ASIN: 0743207769
Publication Date: January 2, 2002
Availability: Usually dispatched within 1-2 business days
Working with Microsoft Dynamics™ CRM 4.0, Second Edition (PRO-Developer) 
zoom enlarge  		 Working with Microsoft Dynamics™ CRM 4.0, Second Edition (PRO-Developer)
Author: Mike Snyder; Jim Steger (sonoma Partners)

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New (36) Used (5) from £17.94

Sales Rank: 43641
Category: Book
ASIN: 0735623783
Publication Date: March 1, 2008
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Microsoft Dynamics CRM 4.0 Unleashed 
zoom enlarge  		 Microsoft Dynamics CRM 4.0 Unleashed
Authors: Marc J. Wolenik, Damian Sinay

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New (42) Used (6) from £21.21

Sales Rank: 54164
Category: Book
ASIN: 0672329700
Publication Date: March 13, 2008
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Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation: Hundreds of Tools, Techniques and Scripts for Handling Any Situation (Perfect Phrases) 
zoom enlarge  		 Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation: Hundreds of Tools, Techniques and Scripts for Handling Any Situation (Perfect Phrases)
Author: Robert Bacal

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New (44) Used (13) from £1.75

Sales Rank: 8483
Category: Book
ASIN: 007144453X
Publication Date: February 1, 2005
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Microsoft Dynamics CRM 4 for Dummies (For Dummies) 
zoom enlarge  		 Microsoft Dynamics CRM 4 for Dummies (For Dummies)
Authors: Joel Scott, David Lee, Scott Weiss

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New (14) Used (4) from £8.27

Sales Rank: 35858
Category: Book
ASIN: 0470343257
Publication Date: July 21, 2008  (In 1 Day)
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The Ultimate Question 
zoom enlarge  		 The Ultimate Question
Author: Fred Reichheld

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New (34) Used (13) from £7.17

Rating: 4.0 out of 5 stars 4 reviews
Sales Rank: 41174
Category: Book
ASIN: 1591397839
Publication Date: February 1, 2006
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Cisco QOS Exam Certification Guide 
zoom enlarge  		 Cisco QOS Exam Certification Guide
Authors: Wendell Odom, Michael Cavanaugh

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Rating: 5.0 out of 5 stars 2 reviews
Sales Rank: 53445
Category: Book
ASIN: 1587201240
Publication Date: December 2, 2004
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The DNA of Customer Experience: How Emotions Drive Value 
zoom enlarge  		 The DNA of Customer Experience: How Emotions Drive Value
Author: Colin Shaw

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Rating: 5.0 out of 5 stars 4 reviews
Sales Rank: 46997
Category: Book
ASIN: 0230500005
Publication Date: May 11, 2007
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100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do 
zoom enlarge  		 100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do
Author: Peter J Venison

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New (12) Used (4) from £6.97

Rating: 5.0 out of 5 stars 1 reviews
Sales Rank: 18492
Category: Book
ASIN: 0595367267
Publication Date: December 20, 2005
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Customer Service for Dummies (For Dummies) 
zoom enlarge  		 Customer Service for Dummies (For Dummies)
Authors: Karen Leland, Keith Bailey

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New (45) Used (8) from £5.05

Rating: 5.0 out of 5 stars 6 reviews
Sales Rank: 51937
Category: Book
ASIN: 0471768693
Publication Date: May 12, 2006
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