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What's the Secret?: To Providing a World-class Customer Experience
enlarge	Author: Dijulius, John R. Iii Publisher: John Wiley & Sons Category: Book List Price: ~~Ł14.99~~ Buy New: Ł8.34 You Save: Ł6.65 (44%) New (37) Used (9) from Ł8.34 Sales Rank: 249658 Media: Hardcover Number Of Items: 1 Pages: 336 Shipping Weight (lbs): 1.2 Dimensions (in): 9.2 x 6.2 x 1.3 ISBN: 0470196122 Dewey Decimal Number: 658.812 EAN: 9780470196120 ASIN: 0470196122 Publication Date: May 27, 2008 Availability: Usually dispatched within 1-2 business days Shipping: International shipping available Condition: Brand New, Perfect Condition, Please allow 4-14 business days for delivery. 100% Money Back Guarantee, Over 1,000,000 customers served.