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Designing for the Social Web (Voices That Matter)

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Author: Joshua Porter
Publisher: New Riders
Category: Book

List Price: ~~Ł28.99~~
Buy New: Ł17.39
You Save: Ł11.60 (40%)

New (1) Used (7) from Ł13.94

Rating: 5.0 out of 5 stars

1 reviews
Sales Rank: 14570

Format: Import
Media: Paperback
Edition: 1
Number Of Items: 1
Pages: 192
Shipping Weight (lbs): 0.8
Dimensions (in): 8.9 x 6.9 x 0.5

ISBN: 0321534921
Dewey Decimal Number: 006.7
EAN: 9780321534927
ASIN: 0321534921

Publication Date: May 8, 2008
Availability: Usually dispatched within 24 hours

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Customer Reviews:

5 out of 5 stars

Invaluable May 27, 2008
2 out of 2 found this review helpful

I attended Joshua Porter excellent panel session, 'Social Design Strategies', at SXSW 2008 and was keen to read his book. The book does not disappoint. The title is misleading it's about more than just social networking; and this is a good thing. For example, there's some excellent stuff on how to design a good sign-up process and how to respond to customers on service failures. Joshua details a hierachy covering different levels of customer engagement and how to move them up the value chain. All in all brilliant.