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Designing for the Social Web (Voices That Matter)
enlarge	Author: Joshua Porter Publisher: New Riders Category: Book List Price: ~~Ł28.99~~ Buy New: Ł17.39 You Save: Ł11.60 (40%) New (1) Used (7) from Ł13.94 Rating: 1 reviews Sales Rank: 11653 Format: Import Media: Paperback Edition: 1 Number Of Items: 1 Pages: 192 Shipping Weight (lbs): 0.8 Dimensions (in): 8.9 x 6.9 x 0.5 ISBN: 0321534921 Dewey Decimal Number: 006.7 EAN: 9780321534927 ASIN: 0321534921 Publication Date: May 8, 2008 Availability: Usually dispatched within 24 hours


Customer Reviews: Invaluable May 27, 2008 2 out of 2 found this review helpful I attended Joshua Porter excellent panel session, 'Social Design Strategies', at SXSW 2008 and was keen to read his book. The book does not disappoint. The title is misleading it's about more than just social networking; and this is a good thing. For example, there's some excellent stuff on how to design a good sign-up process and how to respond to customers on service failures. Joshua details a hierachy covering different levels of customer engagement and how to move them up the value chain. All in all brilliant.